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Rail News: Passenger Rail

New York City Transit activates 'countdown clocks' at 100 stations


MTA New York City Transit (NYCT) has activated "countdown clocks" in 100 stations — exceeding a goal of 75 for the year — as part of a plan to install public address/customer information screens throughout the system. The clocks tell riders when the next train will arrive.

A similar project to activate informational signs continues along NYCT's system, as well.

"For years, transit riders in other cities around the world have been looking at digital signs to know when the next bus or train is coming," said MTA Chairman and Chief Executive Officer Jay Walder in a prepared statement. "But in New York, we were left peering down a subway platform looking for headlights. We're changing that and improving our customers’ experience one station at a time."

Information sent through public address/customer information screens originates from NYCT’s control center. From there, customer service agents provide riders with timely service status via audio, visual or synchronized audio and visual information systems.

Originated on the L Canarsie Line in 2007, the countdown clocks are in the process of being activated in 152 stations in the Bronx, Manhattan and Brooklyn.

The public address/customer information screen system is part of the New York Metropolitan Transportation Authority's plan to upgrade customer communications across the entire network.


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More News from 12/23/2010