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Rail News: Passenger Rail

Connecticut DOT Hartford Line marks one-year anniversary

The Hartford Line has logged 634,000 passenger boardings since it was launched on June 16, 2018.
Photo – CTrail


[Editor's note: Story was updated to correct the date of the passenger survey.]

The Connecticut Department of Transportation (CTDOT) Hartford Line between Hartford and Windsor, Connecticut, last week marked its first year of service. 

During its first year in business, the line logged 634,000 passenger boardings — about 51,000 more than originally projected for the first year, according to CTDOT report

On average, 51,000 passengers boarded the train per month, with 2,000 boardings on a typical weekday. 

The busiest Hartford Line train stations were New Haven Union, Hartford and Springfield.

In a passenger satisfaction survey conducted in November 2018, nearly 88 percent of passengers indicated they were satisfied overall with the service. Onboard ticket collection and crew courtesy had the highest satisfaction ratings. 

The Hartford Line also achieved on-time performance (OTP) in the 80 percent to 90 percent range for the first several months of service. Cumulative OTP from July 2018 through April 2019 was 89 percent. 

When the 62-mile commuter-rail route launched June 16, 2018, it was the first rail line to open for service in Connecticut since 1990, according to a press release issued by Connecticut Gov. Ned Lamont's office.

The Hartford Line was developed in partnership with CTDOT, CTrail and Amtrak. Amtrak and CTrail trains are operated on the line by the TransitAmerica Service and Alternate Concepts joint-venture, according to the Hartford Line website.