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Rail News: Amtrak

Amtrak expands electronic ticketing to national network

Amtrak has launched its eTicket program to all trains within its national network, including the Northeast Corridor, state-supported routes and long-distance services.

The new eTicket service, launched yesterday, will enable riders to print their tickets anytime or anywhere, or by using a smart phone to present their tickets to the conductor, Amtrak officials said in a prepared statement.

Prior to yesterday’s national rollout, Amtrak officials tested the eTicket system on five routes. Rider response to the new service “exceeded expectations” and resulted in shorter lines at ticket counters, fewer tickets sold on trains and fewer tickets lost during the test, they said.

“eTickets deliver the convenience and flexibility expected by passengers and its innovative technology is transforming other aspects of how Amtrak does business,” said President and Chief Executive Officer Joe Boardman.

The railroad developed the eTicket technology to enhance the rider-travel experience, deliver a higher level of safety and customer service, and improve business and financial performance, Amtrak officials said.

The business benefits include more accurate, real-time knowledge of who is onboard, thereby improving safety and security of riders; real-time onboard reporting of equipment problems to mechanical crews; and more efficient financial reporting, they said.

Contact Progressive Railroading editorial staff.

More News from 7/31/2012