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LIRR satisfied with customer satisfaction poll results
The results of a 2008 customer satisfaction survey are in, and MTA Long Island Rail Road (LIRR) officials have reasons to be satisfied. Of the 9,000 peak and off-peak passengers who responded to the survey, 89 percent said they're satisfied with the overall quality of the commuter railroad. Many individual service areas received even higher marks.
Ninety-five percent of the respondents expressed satisfaction train crew courtesy, while safety from accidents (94 percent), heating during hold weather (93 percent), overall comfort of trip (93 percent) and train interior maintenance (93 percent) also received high marks. In addition, 90 percent of respondents were satisfied with LIRR's on-time performance, which reached a record 95.1 percent in 2008.
However, Penn Station restroom cleanliness satisfaction only ranked at 58 percent. The agency is in the midst of a $5 million restroom renovation that should address restroom complaints, according to LIRR.
The survey was conducted in September and October 2008 by Abt SRBI Inc.
More news items from 2/12/2009
- USDOT: Accountability will be top priority in economic stimulus bill
- Stimulus bill to include nearly $20 billion for rail projects, APTA says
- Transportation Services Index slips further at 2008's end
- Oregon commission provides loans to help port purchase Coos Bay Line segment
- Colorado DOT eyes economic benefits from freight-rail relocation
- TriMet projects $13.5 million FY10 budget shortfall
- AAR: U.S., Canadian roads' traffic remains down in February's first week
- Saskatchewan ponies up $10 million for new CP intermodal hub
- MBTA adds more six-car trains to Blue Line service
- Freight rail a component of economic stimulus funding, AAR says
- UP's PRB train loadings slip slightly in January
- Updates from GE Transportation, Greenbrier, Graham-White, Alstom, Siemens, STV, Landis Industries, ARMS, MISCOR and RailComm
- House T&I Committee appoints Republican subcommittee members
- UP to upgrade line between Missouri, Iowa