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During the year’s first six months, Greater Cleveland Regional Transit Authority (GCRTA) improved its operations in six of seven categories included in the authority’s recently issued report card — the best results the agency has recorded since it first issued a report card in mid-2000.

GCRTA gathers information from a variety of sources to determine ridership figures, safety, customer satisfaction, on-time performance, reliability and attendance.

During the first half, ridership was up 4.1 percent, or 1.1 million rides, compared with similar 2003 data. Customer complaints dropped 16.3 percent; so far this year, GCRTA has received one complaint for every 23,430 passengers. On-time performance improved 4.1 percent to 76 percent; miles between service interruptions improved 25 percent from 6,824 miles to 8,530 miles; and unscheduled employee absences improved 7.1 percent.

However, GCRTA’s revenue dropped 4.7 percent to $18 million compared with $18.9 million in first-half 2003.