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Rail News: Rail Industry Trends

DART notes higher satisfaction level in latest rider poll


The vast majority of Dallas Area Rapid Transit (DART) passengers are satisfied with the agency’s light-rail and bus service, according to recently released results from a customer survey.

In October and November 2007, DART polled more than 5,500 riders. Results show improvement over the last survey conducted in September 2006. More than 90 percent of the respondents said they’re satisfied with the agency’s services and 93 percent would recommend DART to others. Satisfaction with DART’s on-time performance stood at 94 percent.

In addition, 73 percent of the respondents expressed satisfaction with the visibility of uniformed DART personnel on trains and 84 percent were satisfied with security at transit centers and park and rides vs. 57 percent and 70 percent, respectively, in the 2006 survey. The agency currently is working to add more than two dozen police officers and five fare enforcement officers to bring the total number of police officers to 190 and fare officers to 35.

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More News from 4/10/2008