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Rail News: Rail Industry Trends

CSXI introduces online price-quoting tool, voice-enabled shipment tracing system


CSX Intermodal (CSXI) recently unveiled a Web-based tool that provides freight brokers with price quotes 24/7 and transaction assistance for door-to-door spot market shipments.

CSX QuickQuote enables users to receive a price quote in less than two seconds after choosing a shipment’s lane, date and time. The tool also can be used to reserve equipment, tender loads, track shipments and customize personal settings. A "Favorite Lanes" feature provides daily price updates via email on choice lanes.

Freight brokers rely on door-to-door transportation solutions and need to turn around bids quickly to win business in the spot market, said CSXI President James Hertwig in a prepared statement.

CSXI also recently began implementing a voice-enabled Fast Trac system that enables users to navigate a computerized shipment tracing system by phone via hands-free voice commands.

Beginning April 22, customers can call 800-542-2754, dial option 1 and begin tracking equipment using either voice activation or their telephone’s keypad.

Contact Progressive Railroading editorial staff.

More News from 4/16/2009