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9/22/2006



Rail News: Rail Industry Trends

NJ Transit upgrades wireless and computer-based systems to improve passenger services



New Jersey Transit recently upgraded several wireless and computer-based systems so passengers can obtain train information and find lost items more easily and quickly.

Passengers now can access train status, schedule and fare information using Web-enabled mobile devices, such as Blackberry®, Treo™ and certain cell phones. Riders can log onto www.njtransit.com and the system automatically will convert the page to a streamlined format designed for mobile devices.

In addition, NJ Transit has added server capacity to its My Transit alert system, which sends an alert directly to a passenger’s cell phone, pager or email when there's a train delay. The agency now will be able to provide alerts faster and to more customers.

NJ Transit also launched an agency-wide computer database to manage lost items and a new Web page designed to help passengers recover the items. The system will assign passengers with lost items a case number and try to match an item to an inventory of found items. Customers will be notified when a possible match is found, usually within 24 hours. Previously, NJ Transit used a paper-based system to track lost-and-found inventory and passengers had to call up to 21 locations where items could be turned in.


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