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NS creates public engagement director position


Norfolk Southern Corp. recently installed Will Miller in the newly created position of public engagement director.

He will focus solely on collaborating with the communities the railroad operates in, and help marshal resources to improve rail infrastructure and engagement with local leaders and residents, NS officials said in a press release.

As the newly appointed director public engagement, Miller will lead a cross-departmental team to identify solutions and then coordinate and monitor their implementation, they said.

Miller has served NS for more than 17 years, most recently as public safety director. He previously served as a member of Operation Lifesaver’s National Advisory Committee for 11 years, in addition to working on the development and implementation of safety projects and programs throughout NS’ network.

Miller now will serve as the railroad’s point person on grade crossings, public events that cross tracks, right-of-way maintenance needs and other issues, NS officials said.

"We're deeply enmeshed in the communities across our 22-state footprint. We have a responsibility to be a good corporate citizen, and this new role will help deliver on that commitment," said NS President and CEO Alan Shaw. "We're focused on collaborating with communities and their leaders on projects that benefit them, while maintaining the critical role of rail to our national economy."