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Rail News: Passenger Rail

Riders grade MTA New York City Transit's 'J/Z Line' service a C-

Riders recently gave service on MTA New York City Transit's (NYCT) J/Z Line a C- (as in "needs improvement") grade, according to the results of the agency's "Rider Report Card" program.

In August, NYCT handed out more than 58,000 report cards to riders on the J/Z line, which runs from Jamaica, Queens to Manhattan's Financial District, and provides skip-stop service between Jamaica and Williamsburg, Brooklyn during rush hours. More than 2,000 riders responded — 1,389 by mail and 640 online.

In addition to an overall grade, riders also gave the J/Z line a C- for "sense of security on trains" and for "adequate room on board at rush hour." And they gave the line a D+ for both "cleanliness of stations" and "working elevators and escalators in stations." The line fared somewhat better when it came to "minimal delays during trips" — it received a C.

Earlier this summer, riders graded NYCT's 7 (aka "Flushing") line a C-, and the Canarsie line a C.

"The purpose of the Rider Report Card is to hear from riders on what matters most to them, namely the quality of the service we're providing on the lines they ride," said NYCT President Howard Roberts Jr. in a prepared statement. "So far, the news they are giving us doesn't reconcile with the statistical performance standards we are currently using to judge service. Clearly, we need to take a harder look at not only what we're doing but how we're doing it."

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More News from 10/9/2007