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Amtrak launches eTicketing service for Heartland Flyer passengers

Earlier this week, Amtrak added the Heartland Flyer service, which operates daily in Oklahoma and Texas, to its eTicketing service.

The service, which Amtrak has been rolling out in stages on some routes, enables passengers to make reservations and print their tickets electronically from their home or office, Amtrak officials said in a prepared statement. The new system also enables smartphone users to present their eTicket to the train conductor by opening the eTicket document from their e-mail to display the barcode for scanning.

Conversion to eTicketing will be a “significant benefit” to the Heartland Flyer passengers, since on-site traditional paper tickets were provided at an Amtrak office only in Fort Worth and at Quik-Trak™ kiosks, Amtrak officials said.

“eTicketing is a welcome innovation that will make rail travel easier, more convenient and customer friendly,” said Bill Glavin, rail division director at the Texas Department of Transportation.

Amtrak began its eTicketing project in November 2011 on the Downeaster service between Boston and Portland, Maine. eTicketing recently was launched on the City of New Orleans, Capitol Corridor and San Joaquin trains.

Contact Progressive Railroading editorial staff.

More News from 5/10/2012