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Logistics Management magazine has presented a 2020 Quest for Quality award to Kansas City Southern, the Class I announced earlier this week.
KCS earned recognition as this year's rail/intermodal service provider winner in the categories of on-time performance and customer service, and was tied for the top spot in equipment and operations.
To determine award winners, the magazine's readers evaluate companies in all modes and service disciplines, choosing top performers in such categories as railroad and intermodal services. Transportation service providers are rated on five key criteria: on-time performance, value, information technology, customer service, and equipment and operations.
"A core part of the KCS vision is to be the most-customer focused transportation service provider in North America, so this validation from our customers is important," said KCS Executive Vice President and Chief Marketing Officer Mike Naatz in a press release.