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KCSR transportation managers to learn cost-of-quality principles


Kansas City Southern Railway Co. (KCSR) continues to roll out a multi-phased management development training program designed to standardize processes and ensure the most effective use of resources. Next up: a cost-of-quality training program.

In the coming weeks, transportation department managers will participate in training sessions that will focus on cost of quality. Transportation and engineering managers previously received problem-solving, decision-making and action planning training, which mechanical department managers will receive within the next 30 days. In addition, most transportation managers have obtained training on personnel performance management.

Cost-of-quality training will provide a more formalized process for diagnosing and analyzing railroad operational failures, the effect those failures have on other areas of the railroad and associated costs, according to an item posted on the “KCS News” Web site.

“In the past, the squeakiest wheel got the oil; however, with the cost-of-quality process, we have a more sophisticated way to avoid spending too much money on the small issues and not enough on the larger issues that can really impact our business,” said KCSR Vice President and Chief Mechanical Officer Jim Fisk. “It’s about looking at the bigger picture, breaking down barriers and making better decisions.”