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5/15/2008



Rail News: Rail Industry Trends

CTA implements new performance measures


In an effort to “develop meaningful performance metrics,” the Chicago Transit Authority (CTA) has revamped its performance management report. The authority now will track a set of “relevant and useful” service indicators, according to CTA.

The metrics will measure performance in six core areas:
• ridership — monthly, year-to-date and percentage change over the previous year for rail and bus;
• on-time performance — percentage of slow zones and number of rail delays of 10 minutes or more;
• efficiency – miles between reported rail and bus vehicle defects;
• safety — security-related incidents per 100,000 rail and bus miles;
• cleanliness — average days between completed rail and bus detail-cleans, and percentage of uptime for rail and bus washers; and
• courtesy — percentage of elevator and escalator up-time, and customer service hotline average wait times.

CTA will post monthly performance reports on its Web site, www.transitchicago.com.


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