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Last week, TransLink held its annual general meeting, during which agency leaders reflected on 2011 achievements.

The Vancouver, British Columbia, agency — which operates automated light-rail, commuter-rail, ferry and bus services — maintained record-high customer service ratings. In addition, TransLink recorded nearly 232 million rides, a 6.6 percent increase compared with 2010 — even though that year included a ridership surge from the Winter Olympics — and registered a 5 percent revenue gain.

“We are continuing to take action to increase our efficiency,” said Chief Financial Officer Cathy McLay at the meeting, according to a press release.

Among the measures: TransLink cut 98 positions during the past two years; reduced the amount of money spent on consulting, fuel and operations; cut operating cost per passenger by 10 percent; improved fleet maintenance practices; and slashed overtime.