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Rail News: Passenger Rail

TTC appoints Upfold customer service officer


The Toronto Transit Commission (TTC) has named Chris Upfold chief customer service officer, effective May 30.

Upfold has spent the past 10 years working for the London Underground subway system in a variety of roles, the most recent as head of revenue and inclusion. In that position, he was responsible for planning, developing and delivering customer service improvements.

Upfold also has led the London Underground's "experience" department, where he helped improve customer satisfaction, information delivery and employee engagement.

The TTC launched a new focus on customer service in 2010, including the creation of a chief customer service officer. In his new role, Upfold will be responsible for customer engagement, training and strategy development, TTC officials said in a prepared statement.

Contact Progressive Railroading editorial staff.

More News from 3/23/2011