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Survey: Nearly half of DCTA riders stopped using transit during pandemic

Of those riders who responded to the survey, 47% stopped using DCTA services.
Photo – DCTA


Forty-seven percent of surveyed riders said they stopped using Denton County Transportation Authority’s (DCTA) transit services during the COVID-19 pandemic, according to the results of ridership survey DCTA released last week.

Of those riders who responded to the survey conducted from Oct. 5-Oct. 25, 49% stopped using DCTA services out of fear of contracting COVID-19; 39% indicated they were working from home; and 31% noted they had concerns about social distancing, according to the official DCTA blog.

Among riders who continued to travel, the survey found that 38% were taking essential trips, 37% were going to or from work and 34% were riding for leisure. 

Most riders surveyed indicated they were satisfied with DCTA’s safety measures: 95% were satisfied with enhanced cleaning measures, 94% with additional safety signage, 94% with the addition of hand sanitizer dispensers on rail cars and buses; and 91% with the mask requirement.

More than half, 52%, of riders were using DCTA’s A-Train commuter rail, and 36% were also using the Dallas Area Rapid Transit system. Thirty-five percent of riders were also using DCTA’s Denton Connect bus service. 

A total of 211 DCTA riders responded to the online survey, representing 10% of the average daily ridership in September 2020. 

Contact Progressive Railroading editorial staff.

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