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Rail News: Passenger Rail
MTA Metro-North meets roadmap milestones
Six months ago, Metro-North launched Way Ahead to enhance safety, customer service, infrastructure and communications.
Since then, the railroad has replaced Prospect Hill Road Bridge in Southeast, New York; completed track improvement from Mt. Vernon East to Pelham stations; added 96 weekday trains to the Fordham station; completed station improvements at White Plains, Riversale, Crestwood and Port Chesters; and improved accessibility at Grand Central Terminal.
In addition, Metro-North reached the following safety goals:
- expanded a community rail safety education program, which reached over 100,000 people in 2018;
- launched a poster contest for grade-school students to promote rail safety;
- identified all Metro-North grade crossings in the WAZE navigation app;
- enhanced 78 grade crossings with LED lights; and
- expanded communication skills training for employees, with 1,100 operations employees trained thus far.
To improve communication with riders, the railroad also installed real-time monitors at 38 additional stations, installed digital real-time information screens at Grand Central Terminal and hosted 11 forums for riders to ask questions of Metro-North leadership.
Next, Metro-North officials expect to focus on the arrival of more M-8 cars on the New Haven Line, as well as complete a catenary replacement on the New Haven Line. Metro-North officials will also continue station and accessibility improvements, continue trackside clean-up efforts and complete track improvements in the Bronx, according to an MTA press release.
Contact Progressive Railroading editorial staff.