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Rail News: Passenger Rail
NJ Transit rolls out interactive touchscreens at rail stations
New Jersey Transit has begun piloting new interactive touchscreen kiosks at certain commuter-rail and Hudson-Bergen light-rail stations.
The new technology — which now is in place at Newark Penn Station, Hoboken Terminal and two light-rail stations — is part of the agency's attempt to improve communication with customers, NJ Transit officials said in a press release.
The agency worked with technology and media company Intersection to install the kiosks. Intersection recently redesigned the Chicago Transit Authority's digital advertising screens.
NJ Transit's kiosks will provide real-time data specific to a customer's trip and mode of travel. They'll also feature systemwide maps, real-time service alerts, departure times, scheduled service changes and emergency messaging.
"By listening to our customers, we know that receiving information is one of their top priorities," said NJ Transit Executive Director Kevin Corbett.
The agency plans to gather feedback on the technology and expand it at other stations and terminals, he added.
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