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Rail News: Passenger Rail

Caltrain's customer satisfaction rate improves

Nearly 80 percent of Caltrain's riders are satisfied with their experiences with the San Francisco-area commuter railroad, according to results of a recent customer service survey.

A total 4,097 passengers responded to Caltrain's annual customer satisfaction survey, which is performed to evaluate services provided by Transit America Services Inc., the agency's train operator.

Of the respondents, 79 percent said they were "somewhat or very satisfied" with their Caltrain experience, compared with 75 percent last year.

When asked to rate the service on a scale from one through five, respondents gave Caltrain an average rating of 4.01, marking an improvement from  3.93 in 2015.

The survey included questions related to the "18 facets" of the Caltrain system, such as station environments, onboard characteristics and evaluation of potential service improvements, agency officials said.

Survey contractor Corey, Canapary & Galanis conducted the poll.

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More News from 12/9/2016