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Rail News: Passenger Rail

Most TriMet riders satisfied with overall experience, survey says


In 2015, 87 percent of Tri-County Metropolitan Transportation District of Oregon (TriMet) riders were satisfied with their overall experience with the agency, according to TriMet's 2015 Attitude and Awareness Survey.

The figure remained the same as in 2014, TriMet officials said in a press release.

The survey, a poll of 800 residents age 16 or older by landline or cellphone, also found that the number of nonriders who said they value the benefits TriMet provides to the region increased 3 percent to 87 percent compared with 2014.

Additionally, 52 percent of respondents said they use TriMet's MAX light-rail lines exclusively, an increase from 44 percent in the previous year. The ridership change was due in part to the opening of the new MAX Orange Line in September 2015, TriMet officials said in a press release.

However, MAX riders rated reliability of the light-rail system at 87 percent last year, compared with 91 percent in 2014.

Overall 2015 ridership declined to 77 percent, a 3 percent year-over-year decrease, TriMet officials said, adding that ridership typically decreases when gas prices are low.

Contact Progressive Railroading editorial staff.

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