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Rail News: Passenger Rail

TTC reports record customer satisfaction rating, decreased subway delays in 2015


The Toronto Transit Commission (TTC) yesterday reported that its customer satisfaction rating reached an all-time high of 81 percent last year.

Additionally, the agency logged a 25 percent year-over-year drop in the number of minutes trains were delayed along subway Line 1. Delay minutes on subway Line 2 fell 9 percent in 2015, TTC officials said in a press release.

The improved subway service was the result of an unprecedented $95 million (in Canadian dollars) increase to the TTC's budget last year, agency officials said.

The 2015 budget allocation made way for the TTC to hire additional staff to further improve state-of-good repair efforts. In addition, last year's budget allowed the agency to add six new work cars to its subway maintenance fleet.

To reduce customer wait times and crowding, the TTC in 2015 added two off-peak trains to subway Lines 1 and 2, along with two early and late evening trains to both lines on weekends. This year, additional trains will be deployed for late evening service on Line 1, TTC officials said.

The agency plans to reduce subway delays by 50 percent by the end of 2019.