Media Kit » Try RailPrime™ Today! »
Progressive Railroading
Newsletter Sign Up
Stay updated on news, articles and information for the rail industry



This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.




railPrime
View Current Digital Issue »


RAIL EMPLOYMENT & NOTICES



Rail News Home Passenger Rail

6/4/2012



Rail News: Passenger Rail

Chicago-area transit agencies receive high marks in rider satisfaction survey


advertisement

Public transit users in the Chicago region are generally satisfied with the service they receive from Metra and the Chicago Transit Authority, according to a customer satisfaction survey recently commissioned by the Regional Transportation Authority.

Overall, 91 percent of respondents said they would recommend the agency’s transit services to others and 83 percent indicated they are satisfied with service. Respondents cited on-time performance, total travel time, safety, cleanliness and transit personnel courtesy are the service attributes that matter most to them.

Conducted by Resource Systems Group, the survey was administered onboard trains and buses, as well as via email. Nearly 33,000 people participated.