2025 MOW Spending Report: Passenger-rail programs
Gardner steps down as Amtrak CEO
Guest comment: Oliver Wyman’s David Hunt
Women of Influence in Rail eBook
Newsletter Sign Up
Stay updated on news, articles and information for the rail industry
Stay updated on news, articles and information for the rail industry
railPrime
RAIL EMPLOYMENT & NOTICES
Rail News Home
Labor
Rail News: Labor
CSX Transportation recently implemented speech-enabled crew management software so train and engine-service (T&E) workers can obtain job assignments without contacting a crew dispatcher.
Supplied by Intervoice Inc., the software is designed to incorporate all labor agreements and work rules. T&E employees call into the speech-enabled system and indicate the job they're seeking; the system then tells them what jobs are available and the worker selects a job.
"Before we had this application, when an employee would call in and work through the crew dispatcher to make a seniority move, it was taking an average of 10 minutes," said Tim Male, CSXT assistant vice president of crew management, in a prepared statement. "Currently, the process is taking an average of two minutes and 35 seconds per move, reducing average call durations by 74 percent."
6/29/2004
Rail News: Labor
CSXT speeds up T&E job assignments with speech-enabled system
advertisement
CSX Transportation recently implemented speech-enabled crew management software so train and engine-service (T&E) workers can obtain job assignments without contacting a crew dispatcher.
Supplied by Intervoice Inc., the software is designed to incorporate all labor agreements and work rules. T&E employees call into the speech-enabled system and indicate the job they're seeking; the system then tells them what jobs are available and the worker selects a job.
"Before we had this application, when an employee would call in and work through the crew dispatcher to make a seniority move, it was taking an average of 10 minutes," said Tim Male, CSXT assistant vice president of crew management, in a prepared statement. "Currently, the process is taking an average of two minutes and 35 seconds per move, reducing average call durations by 74 percent."
