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Rail News: Intermodal

FECR's failure-free service streak for UPS stands at 500 days and counting


United Parcel Service is the Class Is' largest intermodal customer, but a regional has set the standard for error-free service.

Today, Florida East Coast Railway (FECR) announced it reached 500 consecutive days without a service failure for UPS — a railroad record. During that time period, the 351-mile regional handled more than 32,500 intermodal loads and maintained transit schedules, enabling UPS to deliver more than 48 million packages on time.

"We are proud that our team has been able to meet UPS’ excellent customer service standards over such a long and sustained period of time," said FECR Vice President and General Manager of Intermodal John Lucas in a prepared statement. "This record is the result of our commitment to running a scheduled railroad and having all employees … [put] the needs of our customers first."

During the past 971 days, FECR has handled more than 65,000 UPS intermodal loads and recorded only one service failure.

"We remain committed to high quality service for UPS and to staying aggressive in our marketing efforts to further develop intermodal business into Florida," said Assistant Vice President of Intermodal Marketing David MacInnes.

Contact Progressive Railroading editorial staff.

More News from 6/22/2004