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Rail News: CSX Transportation

CSX tops survey for intermodal service


CSX was the "top performer" in intermodal service, according to a recent survey by the Journal of Commerce, the Class I announced yesterday.

Conducted between Sept. 1 and Oct. 31, 2023, the survey involved shippers and intermodal marketing companies. Among the four U.S. Class Is, CSX was voted the top performer by 38.8% of respondents, outpacing its closest competitor by more than 14 percentage points.

The ranking marks the second consecutive JOC survey in which CSX was recognized for exceptional performance in the intermodal sector, as the railroad also was named the top performer in a similar survey released in May 2023, according to a CSX press release.

CSX’s internal measurement for intermodal on-time performance was 99.8% in 2023, company officials said.

"CSX is grateful to all of our customers for their ongoing partnership in ensuring a seamless shipping experience," said CSX President and CEO Joe Hinrichs. "This recognition underscores our team’s commitment to effectively collaborating with customers to provide transparent communication, innovative solutions and exceptional service."