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Rail News: Passenger Rail

DART introduces online trip planner

Dallas Area Rapid Transit recently launched a new feature on its Web site that enables customers to plan bus and rail trips from their personal computers.

Offered on, the new service is a slimmed-down version of the program used by DART’s customer service representatives. The new program supports representatives, who will remain available for customers who would like help developing a personal trip plan.

The trip planning tool was developed over three years and underwent extensive testing, according to a prepared statement. DART invited more than 300 daily customers to try the new program during a trial period. The program already is averaging more than 800 visits a day.

"Already a big hit with our customers, the online trip planner is pushing our Web site traffic even higher," said Morgan Lyons, spokesperson for DART.

Contact Progressive Railroading editorial staff.

More News from 1/27/2003