Q&A: Adriene Bailey, Oliver Wyman

Adriene Bailey, partner, Oliver Wyman’s Transportation and Logistics practice

RailPrime: Thank you so much for being part of RailTrends 2020 (held virtually Nov. 19-20)  — and for delivering such a dynamic, engaging presentation. You shared three “levers” railroads could use to recapture growth: rail-centric, flexible, and truck-centric commodities. Which of the three, in your view, is the one they could leverage quickest (and why?) 


Bailey: Of the three levers, adopting a customer-centric mindset is a change that requires minimal investment and ultimately would improve the railroad value proposition. As a culture shift for the railroads, it would require intentional work to change the way people in the organization are evaluated, rewarded and empowered. 


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