RailPrime: Thank you so much for being part of RailTrends 2020 (held virtually Nov. 19-20) — and for delivering such a dynamic, engaging presentation. You shared three “levers” railroads could use to recapture growth: rail-centric, flexible, and truck-centric commodities. Which of the three, in your view, is the one they could leverage quickest (and why?)
Bailey: Of the three levers, adopting a customer-centric mindset is a change that requires minimal investment and ultimately would improve the railroad value proposition. As a culture shift for the railroads, it would require intentional work to change the way people in the organization are evaluated, rewarded and empowered.
