Rail Experience: Fletcher's 18 years with Norfolk Southern Railway have been marked by sustained leadership, institutional knowledge and a deep commitment to operational excellence and people development. Recognizing that railroading relies heavily on institutional knowledge, Fletcher has consistently prioritized sharing lessons learned, contextual insights and practical guidance gained through years of hands-on experience. Her approach has helped colleagues better understand both the technical and cultural dimensions of the railroad industry, enabling smoother transitions and stronger decision making. Her professional journey reflects an understanding that the long-term vitality of the railroad industry depends on developing people who are prepared to lead through change, manage complexity and sustain high performance.

Mentorship Role: Throughout her career, Fletcher has consistently invested in developing others, recognizing that strong mentorship not only supports individual growth but also strengthens organizational performance and industry resilience. She contributes to talent development initiatives at NS, including participation in the Women in Operations Mentorship initiative. Through this program, she helps shape inclusive mentoring practices and supports the development of a sustainable leadership pipeline. Fletcher's mentoring approach includes goal setting, regular check-ins, skill development and exposure to cross-functional operations. She also provides mentees with guidance through periods of change, uncertainty and challenges. This balance of performance support and personal development equips mentees not only to perform effectively, but to lead with confidence and resilience.