Honoree Profile



Bridget Dean Headshot

Heather Gravelle

Director of human resources business partner operations,
CSX
Website

Rail Experience: Gravelle has more than 15 years of rail industry experience as a strategic HR partner embedded in the day-to-day realities of railroad operations. Across multiple functions and geographies, she translates complex workforce and labor issues into practical, business-ready solutions. She helps leaders navigate regulatory and policy changes, workforce planning shifts and evolving talent needs with steady judgment and a collaborative approach. Her work in talent acquisition, retention and succession planning has supported continuity in critical roles. As a people leader, she develops high-performing teams and sets a standard of empathy paired with accountability. Gravelle also contributes beyond her immediate role through internal initiatives and industry engagement.

Mentorship Role: Gravelle consistently invests time and energy in developing others across CSX and the broader rail community, whether coaching a new leader through their first employee-relations issue, helping a seasoned manager think through workforce impacts of an operational change or guiding an employee toward their next career step. Gravelle is known for listening first, asking thoughtful questions and offering clear, actionable guidance.

As a participant in the CSX mentoring program, Gravelle went beyond expectations and sustained the mentor-mentee relationship long after the formal pairing ended. She maintained regular check-ins, helped her mentee set development goals and provided candid feedback and encouragement. Gravelle also connected her mentee with learning resources, internal networks and stretch experiences that accelerated growth.

By modeling supportive, high-standards leadership, Gravelle strengthens team cohesion, elevates how leaders approach people decisions and encourages others to "pay it forward" through coaching and sponsorship.