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6/10/2004



Rail News: Rail Industry Trends

Survey says: CTA passengers satisfied with service


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Customer satisfaction has remained steady for Chicago Transit Authority (CTA), according to results from a recent survey.

Between 2001 and 2003, 60 percent of frequent passengers were "choice customers," people who either own a car but choose to take CTA, or have chosen not to own a car and take CTA.

About 85 percent of the respondents would recommend riding CTA to others. Eighty percent are satisfied with the authority’s service and 41 percent are very satisfied, compared with 34 percent and 43 percent in 1999 and 2001 surveys, respectively.

For the first time since 1997, CTA riding frequency has increased. Passengers now ride an average of 4.11 days per week, compared with 3.98 days in a 2001 survey.


Contact Progressive Railroading editorial staff.

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