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9/23/2019



Rail News: Passenger Rail

Montreal transit agency posts fewer service disruptions


STM attributes its reduction in passenger-related service disruptions to two rider awareness campaigns.
Photo – STM

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The Societe de transport de Montreal (STM) logged a significant reduction in rider-caused service disruptions in 2019's first half.

Service disruptions of five or more minutes caused by riders trespassing on tracks declined 45 percent. Thirty-six percent fewer disruptions were caused by passengers holding open doors; 17 percent fewer from items dropped on the tracks; and 7 percent fewer disruptions resulted from an injured or sick passenger, STM officials said in a press release.

In total, about six hours of service disruptions were avoided over the six-month period, down 18 percent from previous years.

STM attributes the reduction in large part to two rider awareness campaigns launched late last year that encouraged riders to do their part to keep metro moving.

 



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