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Rail News Home Passenger Rail

7/24/2001



Rail News: Passenger Rail

WMATA adds service-disruption information to Web site


Sooner or later, nearly everyone is inconvenienced by some sort of construction or repair work — whether the challenge comes in knowing which entrance to take into a building, if a rail line is delayed, which buses have been rerouted, or which escalators are out of service.



Washington Metropolitan Area Transit Authority is taking steps to ensure its passengers aren’t surprised by these events and have time to execute back-up plans.



The agency recently added a "System Alert" button to the bottom right-hand corner of its home page. With a few clicks, passengers can learn about real-time service interruptions, elevator and escalator outages, major rehabilitation projects, and bus detours.



"Technology has provided Metro with an unending source of capabilities, which greatly increase customer convenience," said WMATA Board Chairman Decatur Trotter in a prepared statement. "We will continue to explore ways in which we can use technology for value-added, customer-service benefits."


Contact Progressive Railroading editorial staff.

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