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Rail News Home Intermodal

5/26/2004



Rail News: Intermodal

CSXI enhances e-business, plans service changes to be ready for fall peak



On June 28, CSX Intermodal plans to begin implementing service network changes designed to simplify operations and improve on-time performance in time for the fall peak.

CSXI will designate some intermodal terminals and trains for containers only, and expand its use of double-stack trains. Container-only terminals will be located in Atlanta; Detroit; Philadelphia; New Orleans; Charlotte, N.C.; Mobile, Ala.; Nashville, Tenn.; Portsmouth, Va.; Buffalo, N.Y.; South Kearny, N.J.; and Evansville, Ind. The North Bergen, N.J., terminal will specialize in handling trailers.

"These locations will benefit from CSXI's ongoing purchase of new 53-foot containers, including 1,000 new containers being delivered in 2004," said CSXI Assistant Vice President-Domestic Steven Rand in a prepared statement.

CSXI also will designate key lanes regularly used by customers; reduce the amount of sorting required at Jacksonville, Fla., and Syracuse, N.Y., hubs to improve service in core lanes; discontinue service in some secondary corridor lanes; and change schedule cutoffs and availabilities.

"We anticipate strong import and export activity in the second half of 2004, and this program positions CSXI to handle that growth through our East Coast and West Coast ports," said AVP-International Jeff Provow.

Meanwhile, CSXI and CSX Transportation recently enhanced the event notification tool on customer Web site ShipCSX to improve shipment tracing. Customers now can specify traffic flows they want to monitor and select events from which they wish to receive email notifications, such as bad ordered, hold status or overloads.

"In the past, customers' efforts to trace their shipments required a phone call," said CSXT AVP-Customer Service Steve Potter. "Now, they can use CSX's online tools to quickly and easily receive the information they want through an e-mail."


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